Support
We read every message and usually reply within 2 business days.
Contact us
Email support@journeymanelectricianexam.com. To help us answer quickly, include your device model, iOS version and App version (shown in Settings in the App), and a screenshot if something looks wrong.
Report a wrong question or answer
Email support@journeymanelectricianexam.com with the subject "Question report", or tap Settings › Report a wrong answer in the App. Include the question text or a screenshot, the answer you believe is correct, and the NEC section and code edition if you have them. We review every report.
Subscriptions and billing
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Journeyman Electrician Exam AI. You can also go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. Deleting the App does not cancel a subscription.
Will I be charged after my free trial?
Yes. A free trial automatically becomes a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. The renewal date is shown in your Apple subscription settings.
How do I get a refund?
All payments are processed by Apple, and we cannot see your payment details or issue refunds. To request a refund, go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.
I paid but Pro is not unlocked
Open the App, go to Settings and tap Restore purchases. Make sure you are signed in to the same Apple Account you used to buy Pro and that you are connected to the internet. If that does not work, email us with your App Store order ID (found in the receipt email from Apple).
Can I use Pro on my iPad too?
Yes. Install the App on any iPhone or iPad signed in to the same Apple Account and tap Restore purchases.
Your study data
Where is my progress stored?
Your progress, exam details and settings are stored only on your device. There is no account, so we cannot see or recover your progress.
Will my progress move to a new phone?
Your progress may be restored if you move to a new device using an iCloud or computer backup of your old device. It does not sync between devices.
How do I reset or delete my data?
In the App, go to Settings › Reset progress. Deleting the App also deletes all study data on that device. See our Privacy Policy for more.
About the content
Which NEC edition does the App use?
During setup you choose the code edition your exam uses, and the App focuses on it. Always confirm the edition and approved references for your exam in your licensing board's or testing provider's candidate bulletin.
Are these the real exam questions?
No. Our questions are original practice questions written to match the topics and style of journeyman electrician exams. Actual exam questions are confidential to the testing providers. See our Content Disclaimer.
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